S-15, 2nd floor,
Aditya Mega Mall, Indirapuram,
Ghaziabad - 201014
contact@adivaasmart.com
+91 7065013737
+91 7065013838

Terms & Conditions

  • Terms & Conditions

Terms & Conditions

At Adivaa, we are committed to providing our customers with high-quality products and services. However, we understand that there may be times when a customer is not completely satisfied with their purchase. Our return and refund support policy is designed to ensure that our customers have a positive experience with our products and services, even if they decide to return or request a refund.


This policy applies to all customers who purchase our company products.

Terms & Conditions:

  • Customers must contact the company within 7 days of receiving their purchase to initiate a return.
  • The product must be in its original, unused condition; after inspection, we will issue a refund or exchange, as appropriate.
  • Customers must return the product in its original packaging and condition, with all original tags and accessories.
  • Customers must provide a valid reason for the return, such as a defect or dissatisfaction with the product.
  • The company will provide a full refund for the purchase price of the product, including any applicable taxes if the product is returned under this policy.
  • Refunds will be processed within 7 business days of receiving the returned product.
  • Refunds will be issued in the same form of payment as the original purchase.
  • Custom or special orders are not eligible for return or refund.
  • Any product that is returned that is not in compliance with this policy will be returned to the customer.

Please note that there are certain exceptions to our return and refund policy. For example, we may not accept returns or issue refunds for products that have been used or damaged, or for customized products or services. Additionally, we may not accept returns or issue refunds for products that were purchased through a third-party retailer.


Customer Responsibilities

Customers are responsible for providing our support team with all necessary information and access required to assist with any issues related to returns or refunds. This may include but is not limited to:

  • Providing proof of purchase
  • Order number
  • Detailed descriptions of the issue at hand

Support Availability

Our support team is available to assist customers with any questions or issues related to returns or refunds. Customers can reach out to our support team via email or phone during regular business hours:

Monday through Friday, 10 am to 6 pm IST

Our support team will make every effort to respond to all inquiries within 48 hours.

Customer Care Info

WhatsApp No:+91 7065013737

Contact No: +91 7065013838

Email: contact@adivaasmart.com

Address: S-15, 2nd Floor, Aditya Mall, Indirapuram,
Ghaziabad - 201014

Note : Providing a clear and fair product return policy helps to maintain customer satisfaction and build trust with consumers. All customers are expected to comply with this policy so that we can provide the best possible service to you.