Product Return & Refund Policy

At Adivaa, we are committed to providing our customers with high-quality products and services. However, we understand that there may be times when a customer is not completely satisfied with their purchase. Our return and refund support policy is designed to ensure that our customers have a positive experience with our products and services, even if they decide to return or request a refund.

At Adivaa, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

1. Return Eligibility

• You may return most items within 7 days of delivery if the product is defective, damaged, or different from what was ordered.
• Products must be unused, in original packaging, and in the same condition as received.
• Certain products such as personal healthcare devices (e.g., pocket ECG, smart rings) are non-returnable due to health and hygiene reasons unless they are found to be defective.

2. Return Process

• To initiate a return, please email us at support@adivaasmart.com with your order number and reason for return.
• Our customer support team will review your request and guide you through the return process.
• Once approved, please securely pack the item and ship it to the address provided by our team. Return shipping costs are the customer’s responsibility unless the return is due to our error (defective or wrong item).

3. Refund Policy

• Once we receive your return and inspect the item, we will notify you of the status of your refund.
• If approved, your refund will be processed within 7-10 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@adivaasmart.com.

Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Clearance or final sale items
• Products that have been used or altered after delivery

For any questions or concerns regarding our shipping and return policies, please contact us at support@adivaasmart.com or call us at [Phone Number].

Please note that there are certain exceptions to our return and refund policy. For example, we may not accept returns or issue refunds for products that have been used or damaged, or for customized products or services. Additionally, we may not accept returns or issue refunds for products that were purchased through a third-party retailer.

Customer Responsibilities

• Customers are responsible for providing our support team with all necessary information and access required to assist with any issues related to returns or refunds.
• This may include but is not limited to, providing proof of purchase, order number, and detailed descriptions of the issue at hand.

Support Availability

Our support team is available to assist customers with any questions or issues related to returns or refunds.

Customers can reach out to our support team via email or phone during regular business hours (Monday through Friday, 10 am to 6 pm IST).

Our support team will make every effort to respond to all inquiries within 48 hours.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Adivaa Smart Powering Solutions Pvt Ltd
Email: contact@adivaasmart.com
Phone: +91 7065013838
Address: S-15, 2nd Floor, Aditya Mall, Indirapuram, Ghaziabad - 201014

Customer Care Information

WhatsApp No: 7065013737

Contact No: +91 7065013838

Email ID: contact@adivaasmart.com

Address: S-15, 2nd Floor, Aditya Mall, Indirapuram, Ghaziabad - 201014