S-15, 2nd floor,
Aditya Mega Mall, Indirapuram,
Ghaziabad - 201014
contact@adivaasmart.com
+91 7065013737
+91 7065013838

Product Exchange & Warranty Policyy

  • Product Exchange & Warranty Policy

At Adivaa, we are committed to providing high-quality products and services. While we do not offer refunds, we ensure that you have the option to exchange defective or faulty products under our 6-month warranty. Your satisfaction is our priority, and we are here to help you with any issues.

Exchange Eligibility

You can exchange most items within 7 days of delivery if the product is defective, damaged, or different from what was ordered.

  • Products must be unused, in original packaging, and in the same condition as received.
  • Certain products, such as personal healthcare devices (e.g., pocket ECG, smart rings), are non-returnable due to health and hygiene reasons unless they are found to be defective.

Exchange Process

To initiate an exchange, please email us at customer@adivaasmart.com with your order number and reason for exchange.

  • Our support team will review your request and guide you through the exchange process.
  • Once approved, securely pack the item and ship it to the address provided by our team. Return shipping costs are the customer's responsibility, unless the exchange is due to an error on our part (defective or incorrect item).

Warranty

All Adivaa products come with a 6-month warranty against manufacturing defects. If your product becomes faulty during this period, you are eligible for an exchange.

  • Contact us at customer@adivaasmart.com with proof of purchase and details of the issue.
  • Our team will assist you in arranging an exchange.

Contact Us

For any questions or concerns, please contact us at:

Our support team is available Monday to Friday, 10 am to 6 pm IST, and will respond within 48 hours.

Note : Our clear and fair product exchange and warranty policy ensures customer satisfaction and trust. All customers are expected to comply with this policy to help us provide the best possible service.